In the European Union you have the right to return purchases made online.

Products in case you have changed your mind must not be opened.

Within 14 days to get a full refund (excluding shipping costs).

You can do this for any reason, even if you have only changed your mind.

The 14-day cooling-off period does not apply to all purchases.

Among the exceptions:

Food and beverages (delivered to your home)

Customized or clearly customized goods

The cooling-off period expires 14 days after delivery of the product.

If the deadline falls on a non-working day, the period is extended until the first

following working day.

How to cancel a purchase

You just need to inform us about your decision to cancel your purchase.

For us it is sufficient to send an email to our address:

amministrazione.gruppo@stockhouseitalia.online indicating the reason for the return.

( you don’t have to do it but it helps us to understand the reasons for it )

Refunds cost products

You will be refunded within 14 days of receipt of the goods at our warehouse,

we ask only a minimum of time to check them.

The refund only concerns the cost of the products


We refund the shipping cost only in case the product is defective or non-compliant.