RIGHT OF WITHDRAWAL
In the European Union you have the right to return purchases made online.
Products in case you have changed your mind must not be opened.
Within 14 days to get a full refund (excluding shipping costs).
You can do this for any reason, even if you have only changed your mind.
The 14-day cooling-off period does not apply to all purchases.
Among the exceptions:
Food and beverages (delivered to your home)
Customized or clearly customized goods
The cooling-off period expires 14 days after delivery of the product.
If the deadline falls on a non-working day, the period is extended until the first
following working day.
How to cancel a purchase
You just need to inform us about your decision to cancel your purchase.
For us it is sufficient to send an email to our address:
firstname.lastname@example.org indicating the reason for the return.
( you don’t have to do it but it helps us to understand the reasons for it )
Refunds cost products
You will be refunded within 14 days of receipt of the goods at our warehouse,
we ask only a minimum of time to check them.
The refund only concerns the cost of the products
REFUND OF SHIPPING COSTS
We refund the shipping cost only in case the product is defective or non-compliant.